🛡️ Safe Play Commitment

Crickx App Responsible
Gaming Policy

Crickx app believes that gaming should always be fun — never stressful, never harmful. This page covers everything you need to know about the responsible gaming tools available on crickx app, how to recognise when gaming stops being enjoyable, and how to get help if you need it. We take this seriously, and we want you to know that crickx app is always on your side.

24/7
Support Available
18+
Age Requirement
Free
All Safety Tools
Instant
Self-Exclusion

Our Core Commitment to You

Crickx app is built for entertainment. Every feature, every game, and every tool on this platform is designed with the understanding that responsible gaming is not optional — it is fundamental. We provide free, easy-to-use safety tools to every crickx app player, and our support team is trained to help anyone who reaches out with a gaming concern. You are never alone when you play on crickx app.

Tools Crickx App Provides to Keep You in Control

Every crickx app player has access to these tools directly from their account dashboard — no fees, no waiting, no complicated process.

Deposit Limits

Set a daily, weekly, or monthly cap on how much you can deposit into your crickx app account. Once your limit is reached, no further deposits are accepted until the period resets. You can lower your limit at any time — increases take 24 hours to take effect, giving you time to reconsider.

How to activate
Account Dashboard → Responsible Gaming → Deposit Limits
Session Time Limits

Decide in advance how long you want to play in a single session. When your chosen time is up, crickx app will notify you and give you the option to stop or extend. This tool is especially useful if you find yourself losing track of time during gameplay — a common experience that crickx app wants to help you manage.

How to activate
Account Dashboard → Responsible Gaming → Session Limits
Reality Checks

Enable periodic pop-up reminders that show you how long you have been playing and your net gaming activity for the session. Reality checks appear at intervals you choose — every 15, 30, or 60 minutes. They are a simple but effective way to stay aware of your gaming behaviour without interrupting your experience unnecessarily.

How to activate
Account Dashboard → Responsible Gaming → Reality Checks
Cooling-Off Period

Take a short break from crickx app without fully closing your account. A cooling-off period temporarily suspends your ability to deposit and play for a period of your choosing — 24 hours, 7 days, or 30 days. During this time, your account remains intact and your balance is preserved. This is ideal if you feel you need a short reset.

How to activate
Account Dashboard → Responsible Gaming → Take a Break
Self-Exclusion

If you feel that gaming has become a problem, crickx app's self-exclusion tool allows you to block access to your account for a minimum of 6 months or permanently. Self-exclusion is processed immediately and cannot be reversed during the exclusion period. Crickx app will also suppress all marketing communications to you during this time.

How to activate
Contact [email protected] or use the dashboard tool
Loss Limits

Set a maximum amount you are comfortable losing in a given period. Once your loss limit is reached , crickx app will prevent further gameplay until the period resets. Like deposit limits, you can reduce your loss limit instantly but increases require a 24-hour cooling period. This tool puts a firm financial boundary around your gaming activity.

How to activate
Account Dashboard → Responsible Gaming → Loss Limits

Is Gaming Still Fun for You?

Gaming on crickx app should feel like entertainment — the same way watching a cricket match or going to the cinema feels. When it stops feeling that way, it is worth paying attention. Problem gambling can develop gradually, and the earlier you recognise the signs, the easier it is to address. Ask yourself honestly whether any of the following apply to you.

Do you spend more money on gaming than you originally planned, even when you tell yourself you will stop?
Do you chase losses — continuing to play in an attempt to win back money you have already lost?
Do you feel restless, irritable, or anxious when you are not able to play on crickx app or another gaming platform?
Have you borrowed money, sold belongings, or neglected bills in order to fund your gaming activity?
Do you hide your gaming activity from family members or close friends because you are worried about their reaction?
Has gaming started to affect your work, studies, sleep, or relationships in a negative way?
Do you find yourself thinking about gaming constantly — planning your next session or reliving past wins and losses?

If you answered yes to two or more of these questions, we strongly encourage you to use crickx app's self-exclusion or cooling-off tools, or to contact our support team. There is no shame in asking for help — it is the right move.

How to Keep Gaming Enjoyable

Most crickx app players enjoy gaming as a form of entertainment without any issues. These habits help keep it that way — whether you are a new player or have been with crickx app for a while.

1
Set a budget before you start
Decide how much you are comfortable spending before you open crickx app. Treat it like a night out — once the budget is gone, the session is over. Use the deposit limit tool to enforce this automatically.
2
Never play to recover losses
Chasing losses is one of the most common ways gaming becomes a problem. If you have hit your loss limit for the day, close crickx app and come back another time. The games will still be there tomorrow.
3
Take regular breaks
Use crickx app's session time limit and reality check tools to remind yourself to step away. A short break helps you stay clear-headed and keeps gaming in its proper place as one part of your day, not the whole of it.
4
Play for fun, not for income
Crickx app games are entertainment products. Wins are possible but never guaranteed. If you find yourself relying on crickx app winnings to cover living expenses, that is a sign to step back and reassess.
5
Keep gaming balanced with other activities
A healthy relationship with gaming means it sits alongside other hobbies, social activities, and responsibilities — not above them. If crickx app is taking time away from things that matter more, it is time to rebalance.

Crickx App is Strictly 18+

Crickx app does not allow anyone under the age of 18 to register or play. This is not just a policy — it is a firm commitment backed by active verification measures. Every new crickx app account is subject to age verification as part of the KYC process, and accounts where underage use is suspected are suspended immediately pending investigation.

If you are a parent or guardian and you are concerned that a minor in your household may be accessing crickx app or similar platforms, there are practical steps you can take. Installing parental control software on shared devices, keeping your crickx app login credentials private, and having open conversations with young people about online gaming are all effective measures.

If you believe a minor has registered on crickx app, contact us immediately at [email protected]. We will investigate and take action without delay. Protecting young people is a responsibility crickx app takes seriously at every level of the platform.

Any account found to belong to a person under 18 will be permanently closed and all funds will be handled in accordance with applicable regulations. Crickx app reserves the right to request identity verification at any time.

🔞
18+ Only
Crickx App is an adult platform

Age is verified during the KYC process for all new accounts
Accounts suspected of underage use are suspended immediately
Marketing materials are never directed at under-18 audiences
Crickx app support team is trained to handle underage access reports
Additional verification can be requested at any time if age is in doubt

How to Reach Out for Support

If you are concerned about your gaming behaviour, or someone else's, here is how to get help through crickx app and what to do next.

Live Chat Support

Log into your crickx app account and open the live chat. Our support team is available 24 hours a day, 7 days a week. Tell them you have a responsible gaming concern and they will guide you through your options immediately.

Email Our Team

Send an email to [email protected] with the subject line "Responsible Gaming Request". Include your registered mobile number and describe your concern. We respond within 24 hours and treat all such requests with complete confidentiality.

Use the Dashboard Tools

All responsible gaming tools on crickx app are available directly from your account dashboard under the Responsible Gaming section. You can set limits, activate cooling-off periods, or request self-exclusion without needing to contact support first.

Request Account Closure

If you want to permanently close your crickx app account, contact our support team and we will process your request promptly. Any remaining balance will be returned to your registered payment method. Account closure requests are handled with full discretion and without judgment.


Responsible Gaming FAQ

These are the questions our support team hears most often about responsible gaming on crickx app. If your question is not answered here, contact us directly at [email protected].

Still have questions?

Our support team is available 24/7 via live chat or email. We are always happy to talk through any responsible gaming concern, no matter how small it seems.

No. Once a self-exclusion is activated on crickx app, it cannot be reversed during the exclusion period. This is intentional — the purpose of self-exclusion is to create a firm barrier during a difficult time. If you applied for a minimum 6-month exclusion, your account will remain inaccessible for the full 6 months. After the period ends, you will need to contact support to reactivate your account, and there is a mandatory cooling-off period before reactivation is processed.

No. When you activate a cooling-off period or self-exclusion on crickx app, all promotional communications — including bonus offers, game announcements, and marketing emails — are automatically suppressed. You will only receive essential account communications such as security alerts or responses to your own support queries. This suppression is applied immediately when the tool is activated.

Reductions to your deposit limit take effect immediately on crickx app. If you lower your daily limit from 5,000 BDT to 2,000 BDT, the new limit applies right away. Increases, however, require a 24-hour waiting period before they take effect. This asymmetry is deliberate — it ensures that decisions made in the heat of the moment cannot immediately override the protective limits you set when you were thinking clearly.

If you request permanent account closure on crickx app, any remaining balance in your account will be returned to your registered payment method — bKash, Nagad, or Rocket — within the standard withdrawal processing time. Crickx app will not withhold funds when an account is closed for responsible gaming reasons. The process is handled by our support team and treated with full confidentiality.

Responsible gaming tools on crickx app can only be applied by the account holder themselves, as each account is personal and protected by individual login credentials. However, if you are concerned about a family member's gaming behaviour, you can contact crickx app support to report the concern. Our team can flag the account for review and reach out to the account holder directly. We take all such reports seriously and handle them with sensitivity.

🛡️

Play Smart. Play Safe. Play on Crickx App.

Crickx app is designed for players who want great games and a platform they can trust. Register today and take advantage of the full suite of responsible gaming tools built into every crickx app account — free, easy to use, and always available.